Windows 10 has many ways to sign in to an account, including using PIN, which is a faster and convenient method of authentication compared to a traditional password. However, sometimes you won’t be able to use a PIN to login, trying to change or add a new PIN will result on a “Something went wrong. Try again later” error message, and you may even not be able to remove the current PIN from the Settings app.

When you experience problems using Windows Hello PIN, it’s likely that the system files responsible for this feature are missing or corrupted. Luckily, there’s a workaround that allows to quickly fix the problem.

Reset PIN for your Account in Windows 10 | Tutorials

Why A PIN Is Better Than A Password

I use PIN quite exclusively myself on the computers I use regularly so if I need to share it with someone I can just share the PIN instead of the password. But what to do when the PIN option is greyed out? Or like this in later version of Windows. The option will be greyed out and disabled when the computer is joined to a domain. I can't reset my Windows Hello pin. I DO NOT have the option to 'Remove' the pin in the 'Sign In Options' settings. I have tried to reset the passcode on lock screen, but it doesn't work either because my domain credentials aren't tied to the passcode portion. I have removed my fingerprint and the.DAT file assocaited with it.

In this guide, you’ll learn the steps to fix the issue that could prevent you from removing, configuering, or using a Windows Hello PIN to login on Windows 10.

How to fix Windows Hello PIN problems on Windows 10

Change Pin In Windows 10

To fix Windows Hello PIN when you can’t use, change, remove, or add PIN to your account, use these steps:

Open Start.
Search for Command Prompt, right-click the top result, and select the Run as administrator option.
Type the first command to take ownership of the NGC folder and press Enter:
Type the second command to take ownership of the NGC folder and press Enter:
Open File Explorer.
Browse to the following path:
Click the Select all button from the “Home” tab.
Click the Delete button from the “Home” tab.
Warning: Deleting the contents of this folder will remove the Windows Hello PIN from every account configured on the device.
Restart your device.
Sign into your account using the password.
Set up a new PIN (if applicable).

Enable or Disable PIN Reset at Sign-in in Windows 10 | Tutorials

Once you complete the steps, you can start using your PIN again. If you didn’t get the prompt to create a PIN, you set up one in the Accounts settings page.

Reset Windows Hello Pin Powershell

If you had more than one account configured on the device, each user will have to recreate their PIN as well.

Windows Hello Reset Pin